Managed Print Services
Observations
The client’s history of decentralized decision-making coupled with the natural evolution of office print led to a sub-optimal print environment with uncontrolled spend.
- 4 major suppliers
- Multiple contracts for equipment, maintenance, consumables
- No governance or print policies
- Wide variance in quality of service delivery with a reactive response model
- 800 different models
- Average device age = 9 years
- Annual Spend = $36 million
- Baseline the program
- Benchmark the opportunity
- Supplier commitment to diversity spend and environmental sustainability goals
- Install a proactive, HIPAA compliant program that can meet the needs of an evolving organization
Objectives
Process
- Data collection and consolidation
- Baseline of program
- Audit contracts and collect overcharges
- RFP draft, launch, and analysis
- Pre-contract down select consultation
- Review and implementation of MSA, SOW
- Initial audit recovery of $190,000
- Standardize to 7 models, including a refresh cycle of new technology
- Centralized the delivery of service through client helpdesk
- Rationalization to a one supplier with one set of SLAs across the country